- Open the tenant's rental. Search on Tenants, choose the unit on Units, or choose Take a payment on the dashboard.
- Open Take a payment. The amount starts at what they owe now.
- Choose the method: cash, check, card, bank transfer, money order or other.
- Change Date received if the payment came in on an earlier day. Add a check number or the last 4 digits of the card under Reference.
- Choose Record payment.
Payments always go to the oldest unpaid charges first. If a tenant pays more than they owe, the rest is kept as a credit and used for their next charges.
Tip:Card here means a card you took on your own card terminal. Lokwyn records it but doesn't charge the card. To let tenants pay by card themselves, set up online payments.
Partial payments
Enter the amount they paid. The rest stays owed, and late fees and late-payment steps carry on as usual until the balance is paid.
Receipts
Every payment in the Statement has a Receipt link. Open it and choose Print receipt, or save it as a PDF from the print window to email it.
Bounced checks and mistakes
- In the rental's Statement, find the payment and choose Void.
- Enter the reason, for example "Check bounced".
The payment stays in the history, marked as voided, and the tenant owes the amount again. If that makes them late, their late-payment steps start again by themselves. To charge a returned-check fee, add a charge.
Important:Team members with the Member role can void only payments they recorded themselves on the same day. Anything else needs an owner or admin, so a payment can't quietly disappear later.