Add a charge
For anything other than rent, such as a lock, a returned-check fee or a lien fee: open the rental, choose Add a charge, pick the type, enter a description, the amount and the due date, then choose Add charge.
Give a credit
A credit lowers what the tenant owes without money changing hands, for a promotion, goodwill or a correction. Open Credit or refund, choose Give a credit, enter the amount and the reason, then choose Add credit.
Refund money
When a tenant has a credit (for example after overpaying or moving out), open Credit or refund and choose Refund money. The amount starts at their credit. Choose how you paid it back and choose Record refund. The refund gets its own receipt.
Remove a charge
To waive a late fee or remove a charge added by mistake, choose Void next to it in the Statement and enter the reason. The charge stays in the history, marked as voided.